Ashton Technology Solutions

In a crowded market place, Ashton stands out through our service level agreement (one hour response to all tickets, from a human, with 85% being resolved within eight business hours), our best in class security solutions ("synchronized security" with Sophos endpoint protection and firewalls), and our business continuity solutions (data backups taken hourly, file restore within minutes, and complete network restore in 18-24 hours).Our attention to detail, our professionalism, and focus on communication is what our clients tell us means the most to them.  From the initial deep dive analysis and documentation that takes place as we enter in to any engagement, to the strategy and roadmap that we layout upon completion of the initial analysis, all the way to regular meetings, we want to stay in front of any issues that might be coming down the pike.  Rather than being 'tiered' like many technology partners, Ashton works using a 'high performing team' model, allowing any team member to immediately begin troubleshooting when an issue arises. One call resolution makes our clients more effective and more efficient.In the end, we're a customer service organization. We're here to solve your IT problems and make technology invisible. We're here to give you the technology necessary to grow your business, while protecting your network and investment. Without communication and foresight, that job is a lot more difficult.